1 1st Line Support Technician Jobs in Manchester

Job Title: IT Business Analyst & Hardware Technician Location: Ashton-under-Lyne – fully office based Salary: £24,000-£25,000pa Job purpose: Providing Tier 1 IT Support to the business. Main Duties: Staff the Service Desk telephone line during core business hours. Be the initial … Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 2nd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with … that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of more »