1 1st Line Support Jobs in Bristol

IT Support Engineer (1st Line) Salary: £21,000 to £25,000 Location: Bristol Responsibilities: * Deliver initial customer support for incidents and service requests, encompassing technical assistance for computer systems, software, and hardware pertaining to company-supported and military-grade computer applications and platforms. … interactions via in-person communication, phone calls, email correspondence, or formal ticketing systems. * Appropriately categorize and redirect customer issues beyond the scope of first-line support to the relevant second-line resolver team, whether internal or contracted from a third-party provider. * Employ troubleshooting … providers. * Demonstrate effective time management skills, capable of prioritizing tasks with minimal supervision and responding to work demands at short notice. * Continuously monitor support workload to ensure timely and effective support for application and hosted environments, aligning with business priorities. If Interested, Apply today more »