2 1st Line Support Jobs in Essex

1st Line IT Support Technician Basildon Onsite Role £18,000 to £24,000 + Bonus Scheme + Holiday + Pension + Progression Excellent opportunity for someone with 1st Line Support experience to join an exciting company who are industry leaders … have a global reach and pride themselves on technical excellence! They are growing at a rapid rate which is why the need for a 1st Line support Technician has arisen. In this varied role you will be responding to support requests, assisting users … with tech, troubleshooting issues and resolving 1st line issues, whilst following all IT processes in a confident and collected manner. The ideal candidate will have some experience in a similar role and knowledge of Windows OS/applications administration/troubleshooting. They will have 1st Line more »

services for staff and students. The IT Operations Technician will work proactively and reactively to maintain reliable technical services working hands-on to support appropriate solutions. Duties will include assisting staff with IT equipment in the classrooms and our venue facilities. Role All technical staff will contribute to … and in a way that encourages a positive work environment that is solution focused and proactive for all. Duties: Responding to requests for first line support either in person, telephone, email or via the electronic service desk, initial problem diagnosis, advise and escalation when a solution … to safeguarding, internet usage, Data Protection, Information Management, and reporting any concerns. Meeting all learning commitments of the apprenticeship as directed by your line manager, the Apprenticeships Manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations more »