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Service Desk Analyst 1st Line Support, Help Desk Engineer

are: - Log all incidents and service requests raised to an agreed standard of detail - Follow agreed Service Desk Processes - First line fixing of faults to an agreed percentage - Perform customer facing role, focused on delivering against established SLA performance targets - To answer calls received into the Service Desk, logging all...
Southampton, Hampshire -
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 3 days ago