13 of 13 1st Line Support Jobs in Manchester

services that will keep your costs down and significantly improve your systems. Job Description: Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport. Role Summary: We are a small, close-knit … a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases … a first-time fix focus, working on your initiative to resolve issues for clients and escalating issues where necessary. The key tasks include: Taking, analysing and resolving all first line support calls from clients. Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system. Control of our system monitoring More ❯

Permanent SALARY: Competitive and based on experience and qualifications. LOCATION: Manchester, Newcastle or Glasgow Duties and responsibilities will include : Oversee the IT HelpDesk to ensure timely resolution of support requests, prioritizing tasks and meeting SLAs, while providing technical assistance via phone, email, and ticketing systems. Diagnose and resolve hardware/software issues on desktops, laptops, mobile devices, and … IT support processes. REQUIREMENTS Essential requirements include: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles. Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office 365 and other common software applications. … remote support tools. Certifications such as CompTIA Network+ or equivalent. ITIL Foundation certification or similar is a plus. THE POSITION We are looking for a full-time 1st Line IT Support Engineer to join our team. In this role, you will be the first point of contact for technical support, addressing More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is … known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth objectives. We are offering an exciting opportunity for an experienced 1st Line Support Engineer to join our expanding team. In this role, you will play a key part in maintaining high standards of client service as we grow our … knowledge effectively. Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

Social network you want to login/join with: Old Trafford, Manchester, UK (4 days on-site) Salary: £26-27k per annum iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The … company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals. They are offering an exciting opportunity for an experienced support engineer to join their growing team. In this role, you will uphold high standards of client service as they expand their delivery capabilities. Key Requirements: Reliable and self-driven … technical knowledge. Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution. At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service. Responsibilities: Provide support and administration across Windows Server (all versions), Windows 10/ More ❯

you thrive on fixing issues first time round and love delivering top-notch support? Is your communication as sharp as your technical skills? If so, this First Line Support Engineer role could be your next big move! We're on the lookout for someone who’s ready to be the first point of contact … for our customers, confidently diagnosing and resolving technical issues with a smile. Does this sound like you? Keep reading as your next challenge starts here! As a First Line Support Engineer, your responsibilities will include... Responding to phone and email support requests, diagnosing technical problems. Providing 1st line support … Contribute to IT related projects. Following agreed process and procedures to ensure a smooth process and support. Maintenance of all IT service documentation. We are looking for a First Line Support Engineer with the following skills and experience... Experience working as a 1st Line Support engineer. Experience of remote access tools. More ❯

lookout for a new role? I’ve got an opportunity that could be of interest to you. A prestigious opportunity with a global multi-disciplinary design practice for a 1st Line Support Engineer to join our team. Based in our Manchester studio, 3 days a week, with the ability to qualify for UK SC Security … clearance is essential. Responsibilities include: Acting as the primary point of contact for global IT support Offering guidance from our knowledge base and attempting first-time fixes with staff Consistently hitting initial response targets for queries raised via our support channels Escalating tickets in a timely manner, ensuring SLA targets remain achievable Accurately recording all relevant More ❯

Monday – Friday 9:00-17:30 (flexible/hybrid working may be an option) We are seeking a 1st Line IT Support Engineer to join our existing team in the Manchester Studio. Working with and being supported by a dedicated Central Services team, you will gain exposure to multiple technologies whilst working on our in … house ITSM platform. About the role Duties and responsibilities Act as the primary point of contact for global BDP IT Support Offer guidance from our knowledgebase and attempt first time fixes with staff Contribute to our knowledgebase as solutions are discovered Consistently hit initial response targets to queries raised via our support channels Escalate tickets in More ❯

Join to apply for the 1st Line Support Engineer role at Firstcom Europe Ltd . We are looking for an experienced IT Support Engineer to join our team. The role involves handling initial inquiries and incidents reported by customers, troubleshooting, and resolving technical issues such as password resets, software installations, and providing support … organizational skills. The candidate should have a good working knowledge of the following areas: Microsoft 365 (Email, SharePoint, OneDrive) Active Directory DNS, DHCP, File & Print Windows 10 & 11 support Microsoft Office Applications It would be advantageous to have knowledge in: Virtualization technologies Switching & Firewall technologies Backup software for Servers and Microsoft 365 3CX Telephone systems Company Benefits include … per year. Schedule: Monday to Friday. Work Location: In person. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT System Training and Support #J-18808-Ljbffr More ❯

# 1st Line IT Support – IT Department## Location## Salary£DOE## Job Type1st Line IT Support## Closing Date31st July 2025Share onHudgell Solicitors has been fiercely committed to doing the right thing and to Righting Wrongs for more than 25 years.We believe that justice is for *everyone*, and that the very best representation should be … as one of the UK’s Best 250 law firms by The Times for five consecutive years.## About the Role## What you will be doingWe are looking for a 1st Line It Support to join our IT Department in our Hull offices.In this role, every day will be a unique and exciting challenge that will … the first point of contact for internal users through live chat, telephone, and email.* Accurately logging all queries and issues on our central service desk system.* Providing first-line IT support to end users.* Offering knowledge and support on the company’s internal systems.* Collaborating with other IT team members to escalate and resolve More ❯

of the Sporting Solutions Helpdesk for the benefit of wholesale clients and core business. The primary responsibility will be to enhance the service to current partners from a First Line Support Analyst trading perspective, across a variety of mediums. The Person Ideally, we would like someone with; Excellent attention to detail. Be a strongly motivated self … individual able to align personal goals with that of their department and the company holistically. Natural disposition for quick learning in a technologically-driven environment. The Role The First Line Support Analyst position is wide reaching in remit and has its fundamentals based in two key areas Firstly, the provision of first line, helpdesk … the needs of the business. Extra marks if you have Knowledge of fixed odds market and the principals involved in pricing and trading sports events Previous helpdesk or first line support experience. What we offer 25 days annual leave that increases with length of service + day off for your birthday! Hybrid working - 2 days a More ❯

We are looking for a First Line Support Specialist to join our client's growing 24/7 support team. This role will involve working on a 12-week rotating shift pattern and will require strong customer service and service desk experience. The ideal candidate should be ready to work nights and weekends and … with 3 months based in their Manchester office before transitioning to fully remote work during shifts. This role offers clear progression opportunities to advance into 2nd and 3rd line support, with comprehensive training and support provided. After completing an initial 3-month training period in Manchester, you'll have the opportunity to work remotely. … a 24/7 rotating shift pattern, providing both flexibility and variety in your work schedule. If you are interested inthis opportunity, we encourage you to apply! Responsibilities: Provide 1st line technical support, triaging issues, and escalating as needed. Monitor and manage alarms and alerts within systems like PRTG and Solarwinds for Avaya applications. Handle More ❯

Join a fast-growing, UK‐based digital transformation and managed services specialist expanding its support team. Founded in … this privately owned company has built a reputation for excellence in cloud, cybersecurity, and communications serving both public and private sector clients nationwide. They are currently seeking a 1st Line Support Specialist to join their growing team and provide front-line technical support while building a strong foundation for career progression … As a you’ll be on the front lines of technical support resolving customer issues, working with cutting-edge communications platforms, and gaining hands-on experience that sets you up for a strong future in IT. Ready to kick-start your tech career with hands-on experience and a clear path for advancement? Apply today and become part More ❯

you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Act as the first point of contact for all technical support issues – triaging, troubleshooting, and escalating where needed. Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers. Carry out user admin tasks (e.g. adding/… in office, minimum 3). After that, fully remote during shifts – but you must be within commuting distance for training. Benefits: Clear career path into 2nd and 3rd line support – we promote from within. Hands-on training, 1:1 mentoring, and access to a growing knowledge base. Remote shift work after initial training period. Access to More ❯