5 of 5 1st Line Support Jobs in Norwich

First Line Support Engineer Beacon IT is hiring a First Line Support Engineer to join their team.You will be responsible for solving a broad spectrum of customer IT support tickets by telephone or email, in the office or on-site as required. This role involves managing assigned tickets or assisting … for incoming calls to the service desk • Monitoring ticketing system and triaging new tickets appropriately • Troubleshooting issues both remotely and on site • Escalating tickets as required to second line engineers • Configuring new equipment as per project specifications • Creating documentation for the knowledgebase • Willingness to participate in an on-call support rota and occasional pre-planned out More ❯

First Line Support Engineer Beacon IT is hiring a First Line Support Engineer to join their team.You will be responsible for solving a broad spectrum of customer IT support tickets by telephone or email, in the office or on-site as required. This role involves managing assigned tickets or assisting … for incoming calls to the service desk Monitoring ticketing system and triaging new tickets appropriately Troubleshooting issues both remotely and on site Escalating tickets as required to second line engineers Configuring new equipment as per project specifications Creating documentation for the knowledgebase Willingness to participate in an on-call support rota and occasional pre-planned out More ❯

dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's … or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act as an escalation level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend … one day per week acting as a First Line cover. What We’re Looking For Proven experience in a similar role. Full UK driving license An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues. Strong knowledge of Desktop and Laptop hardware and be able More ❯

dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's … or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act as an escalation level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. Spend … one day per week acting as a First Line cover. What We're Looking For Proven experience in a similar role. Full UK driving license An in-depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues. Strong knowledge of Desktop and Laptop hardware and be able More ❯

1st Line Support Engineer Norwich £24,000 - £27,000 DOE Annual Bonus, Private Healthcare, Long Service Bonus, etc, Are you an IT Technician/Engineer and feel like you’re being held back in your current role. This local MSP encourage their Engineers to get involved in all levels of tickets, whilst still be dedicated … for incoming calls to the service desk Monitoring ticketing system and triaging new tickets appropriately Troubleshooting issues both remotely and on site Escalating tickets as required to second line engineers Configuring new equipment as per project specifications Creating documentation for the knowledgebase Willingness to participate in an on-call support rota and occasional pre-planned out More ❯