TechnicalSupport/1stline Helpdesk Hours of work: Monday to Friday 9am to 5pm Location: Wickham area Salary: £24000- £26500 Plus, fantastic benefits which include the following: 28 days holidays (Successful candidate will get 1 additional day’s leave per year they … a very well-established business who are based in the local area. Due to the growth plans out client is looking to recruit a 1stlineTechnicalSupport advisor to join their IT department. As 1stLineTechnicalSupport/IT Helpdesk you will be responsible for TechnicalSupport/1stLine Helpdesk responsibilities include the following: Assisting clients with any technical issues that they have with their software. Answering calls and e-tickets from more »
TechnicalSupport Analyst – Trading Systems – FIX – 1stLineTechnicalSupport Analyst is required to join our Financial Services client to provide 1stlinesupport to key trading applications. Based in London (full time in … the office), this is a permanent position, offering a competitive salary. You will be responsible for 1stlinesupport of key systems, responding to traders/brokers technical queries in a prompt manner, escalating to 2nd/3rd line where necessary. … like you match the above and would like to hear more, please apply within. TechnicalSupport Analyst – Trading Systems – FIX – 1stLine Kite Human Capital – Hire Better We are unashamedly focused on working with only the best people, who care about customer value more »
Junior/Trainee Help Desk FirstLineTechnicalSupport Analyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can … gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk FirstLineTechnicalSupport Analyst/Service Desk Engineer who has an interest in developing an IT career with excellent customer … IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk FirstLineTechnicalSupport Analyst/Service Desk Engineer you will provide a single point of contact for customers incidents and more »
Haverhill, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Hendron Pearce Limited
are used by many of the worlds leading global food processing and distribution companies. Working alongside both the retail & industrial teams to provide firstlinetechnicalsupport to both our customers and field engineers. We are looking for someone with energy and enthusiasm who … are assigned and escalated where necessary to the relevant support teams. Accurate data collection on the call handling database system. Provide firstlinesupport for both software and Hardware calls. Monitoring engineers in respect of call, location and status. Maintain the installation diary for … against agreed timescales. Provide a quality service for the customer which will include building good relationships, delivering training and first-class aftercare. Provide firstlinetechnicalsupport for both industrial and retail customers. Good product knowledge base of company's software & hardware (training provided more »
1stLineTechnicalSupport Newcastle upon Tyne Salary to £30k depending upon experience. Full time Based on site Monday to Friday Permanent We are looking for an experienced 1stlineTechnicalSupport Engineer for a well … established company in the North Tyneside area. You will have excellent customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past. Role Being an informative first point of contact for all customer queries; should they be product issues … installation queries, training requests. Supporting key stakeholders in the business with ideas and support from customer feedback. Requirements Ideally having held a technicalsupport role Have excellent communication skills, able to explain complex systems Strong problem solving skills, transparency and willing to go the more »
Saffron Walden, Essex, Little Chesterford, United Kingdom Hybrid / WFH Options
Polytec Personnel Ltd
30pm or 9am until 5:30pm (Monday to Friday) Salary: £23,000 to £27,000 Job Reference: 35265 Polytec are looking for an enthusiastic 1stLineTechnicalSupport person, fluent in both English and French, for our client based just outside Saffron Walden. … a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: * 1stLine IT Support for all incoming support enquiries * Troubleshooting basic areas of the company platform * Work with customers … to relevant teams * Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1stLineTechnicalSupport Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge more »
Bournemouth, Dorset, United Kingdom Hybrid / WFH Options
Rubicon People Partnership
st LineTechnicalSupport Engineer, Bournemouth, £28,000 As a TechnicalSupport Engineer within this software solutions company, you will play a crucial role in supporting with technical issues for customers. With opportunities to progress your career, the … company which began as a small family business and evolved into a global force. They understand the need for flexibility and as a TechnicalSupport Engineer you will receive hybrid working, as well as private medical insurance, company sick pay, enhanced pension scheme and free onsite … parking. TechnicalSupport Engineer Responsibilities Incoming support queries from customers. Ownership of support issues. Troubleshoot, resolve, and document support queries. Onboarding of customers. Liaising with departments to resolve outstanding issues. Skills & Experience Required Network troubleshooting skills. Windows and Linux server more »
st LineTechnicalSupport Service Desk (Mandarin Speaking) Position: Permanent Business: Music Concierge Worldwide Reporting to: Technical Operations Manager Location: Hybrid, would suit someone based in or around Hertfordshire Salary range: £25,000 - £30,000 per annum ________________________________________________________________ About our agency Music Concierge … leisure and health and fitness brands, including Hollywood Bowl, TGI Fridays, Puttstars, YHA & Paul Patisserie www.kaleidovision.co.uk Our sister agency spans other creative and technical disciplines, with a particular focus on wellness. www.earthskycollection.com Our technology platform One common technology platform underpins each agency’s operation, comprising music and media … well as customer service. You will be joining our technicalsupport team where you would be trained as both a 1stlinesupport agent and player build and preparation technician. Within the technicalsupport team, you would more »
1stLineTechnicalSupport Agent Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for … the customer related support activities. A 1stLineTechnicalSupport Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear … concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and more »
Job Title - TechnicalSupport Adviser 1stLine IT Reports to - Service Desk Team Leader Salary - Starting from £24,000+ DOE Location - This position can be based from any Focus Group office across the UK: Shoreham/Exeter/Manchester/Derby/Glasgow … of the UK's leading independent providers of essential business technology. We are now recruiting for a TechnicalSupport Adviser 1stLine IT. As part of this team, you will provide 1stlinesupport and excellent customer service … in the areas of; IT, including Office 365, Windows Server, Desktop Support, Networking, and Wireless Systems. Principal Responsibilities/Duties • Manage tickets assigned and ensure system is organised and up to date. • Answer the phone within the agreed target time and as a minimum, to meet any agreed more »
1stline analyst to work on a busy helpdesk to deliver technicalsupport via the telephone, email and using remote access software, to our increasing client base. You must be a self-motivated individual with superb communication skills and be very well presented. … an apprentice’s time at work Qualifications included: Level 2 Functional Skills in English and maths Level 3 Information Communications Technician Apprenticeship Promotion to 1stLine Technician on our helpdesk on a permanent contract A new training plan will be designed for the individual so they can … hour unpaid lunch) Expected Duration 16 Months Positions Available 1 Closing Date Friday, 17th May 2024 Start Date Monday, 1st July 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Number skills Analytical skills Team working Creative Initiative Qualifications English more »
Coventry, England, United Kingdom Hybrid / WFH Options
Phocas Software
The kind that makes you want to tell anyone who'll listen as you jump up and down with excitement and passion. As a 1stline Customer Support Analyst, you'll be on the front lines of delivering great experiences. Helping to ensure our customers … Jira (Atlassian). What you'll need to help customers become digitally fluent: Commitment to resolving issues for customers; demonstrated experience dealing with support cases or requests Minimum 1 year experience working in a similar environment, dealing with support cases/product support or … Knowledge of basic SQL, data point integration, database design or data analytics A passion and drive to develop a career in a Software support environment Financial/Accounting or ERP knowledge would be a bonus! What you'll do to create a seamless experience: Deliver exceptional customer service more »
have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of issues at the first point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer … service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function for customers and customer solutions * Perform technical diagnostics and resolve incidents at first point of contact … where possible * Train members of the team on new products/services * Lead role on products/services, providing high level of technical expertise to customers both internal/external * Undertake personal training and development in line with departmental needs and in line with more »