Jobs 1 to 2 of 2

Desktop Support Analyst / 2nd Line Support Manchester

Problemmanagement... § 3-5 years relevantexperience in professional Service Desk / Desktop (face to face) environment § ITIL v3 preferred § Document managementsystems & document comparison software § Windows XP-7 § Microsoft Office2003-2013 § iOS Devices andmanagement platforms § Blackberry/BES § Exposure to the Law industrywould be an advantage § Experience ofExtranet management would be an advantage This...
Manchester, Lancashire -
Rate: Unspecified Competitive Rates
Posted: 2 days ago

2nd Line Support Analyst

You will be responsible for monitoring and prioritising incidents in line with incident management processes, record actions on the CMS, configure hardware troubleshoot and identify training opportunities for the service desk... Ensure that all calls are resolved as quickly and as effectively as possible, meeting SLA opportunities. Carry out IT...
Manchester, Lancashire -
McGregor Boyall
Salary: £20000.00 - £28000.00 per annum
Posted: Yesterday