6 of 6 2nd Line Support Analyst Jobs in the East Midlands

Second Line Support Analyst Location: Nottingham (fully onsite) Salary: £28,000 - £31,000 Clearance: SC Cleared or eligible Shifts: 24/7 rotating pattern A well-established IT services provider is seeking several Second Line Support Analysts to join its Technical Operations Command Centre in Nottingham. These roles come as … site role and would suit candidates with prior infrastructure support experience who are looking to develop their skills in a secure, enterprise-grade setting. Key Responsibilities Deliver 2nd line support across a broad range of IT infrastructure technologies Monitor alerts and events, manage batch processing, and respond proactively to incidents Work to meet … call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support in an enterprise IT environment Comfortable working in a 24/7 rotating shift model Familiarity with technologies such as SQL, Wintel, messaging systems, patching More ❯

What you will do: You will report into the Service Operations Manager. Provide advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global departments Ensure systems are available and performing following requirements Investigate complex production issues, recreate problems, and use trace files and error diagnostics. Identify root cause and proposing solutions Deliver tested and documented … people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Experience and Skills What you will bring: 3+ years of experience in application/customer support Fluency in English, both written and verbal Excellent communication skills, including proficiency in writing reports and presenting technical work A creative and inquisitive mind, focused on solving data and analysis problems More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you … with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first … able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an More ❯

Support the UK's most automated distribution centre with 1st/2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to … a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power them. What you’ll be … doing: Providing on-site 1st/2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we More ❯

Support the UK's most automated distribution centre with 2nd line IT support, rollouts, and warehouse tech troubleshooting.Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting We are looking for an IT Support Technicians to join our client … a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power them. What you’ll be … doing: Providing on-site 2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we’re looking More ❯

Our client is a large local government organization seeking an experienced 2nd Line Support professional to join their team. This is initially a 3-month contract, which may be extended for the right candidate. Responsibilities include: Taking responsibility for, documenting, and resolving or escalating incidents and service requests received from ICS service users via email … Service Desk Manager and customers on breached calls, including logging, reporting, and escalating IT Data and Cyber Security issues. Working on a rotational basis for technical frontline telephone support, onsite jobs, and remote support within operational hours. Contributing to accurate recording of asset data by completing documentation and following procedures, including managing the ICS storeroom. Utilizing More ❯