2 of 2 2nd Line Support Engineer Jobs in the City of London

Onsite 2nd Line IT Support Engineer Location : Central London Employment Type : Full-Time, Permanent Industry : IT Managed Services/Financial Services Salary : £35k- £45k My client is an award-winning IT Managed Service Provider based in London, delivering exceptional IT solutions and support to some of the city’s most prestigious … financial institutions. With a strong reputation for technical excellence and outstanding customer service, they are continuing to grow and are now seeking an experienced Onsite 2nd Line IT Support Engineer to join their team and provide dedicated support to key client accounts. The Role As an Onsite 2nd Line … sites in Central London, you’ll act as the technical escalation point for complex support issues, ensuring seamless IT operations and exceptional service delivery. Key Responsibilities Provide 2nd Line technical support for end users across multiple client sites, both remotely and onsite. Troubleshoot and resolve complex hardware, software, and networking issues. Escalate and More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯