2ndLineSupportEngineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2ndLineEngineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line … on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft … quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2ndLine experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki More ❯
2ndLineSupportEngineer London, 4/5 days onsite £30,000 - £40,000 MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems. Offering technical maintenance and support for all IT hardware and software used by end users. … comprehensive diagnostics with end users to facilitate ticket resolution and project completion. Performing regular maintenance and patching of infrastructure, endpoints, and servers. Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. Onsite technical support that will require the capability to confidently and More ❯
2ndLineSupportEngineer Contractor to join a fantastic Creative Agency located near Angel, Islin gton Train Station . This is an on-site role, Monday to Friday, providing essential support to over 200 users. The Role: As a key member of the IT team, you'll be the first point … of contact for all face-to-face and remote end-user issues. Your responsibilities will include: Providing comprehensive 2ndlinesupport, resolving a wide range of technical issues for over 200 users. Identifying opportunities for IT process improvements and efficiency gains. Managing staff accounts and access permissions. Conducting IT inductions for all new starters. About … Networking essentials: WAN/LAN/DNS Slack & Zoom administration Jamf (for Apple device management) Support for Adobe Creative Cloud applications If you're a proactive 2ndLineEngineer with a passion for creative environments, we'd love to hear from you! To Apply: Please submit your CV outlining your relevant experience. More ❯
your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from McGregor Boyall Consultant - Infrastructure, Cloud & DevOps at McGregor Boyall 2ndLineSupportEngineer London, 4/5 days onsite MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering … Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at McGregor Boyall by 2x Get notified about new SecondLineSupportEngineer jobs in City Of London, England, United Kingdom . London, England, United Kingdom 3 weeks ago City Of London, England, United Kingdom … United Kingdom 1 week ago London, England, United Kingdom 7 months ago London, England, United Kingdom 1 week ago IT SupportEngineer with 1st and 2nd Level Support London, England, United Kingdom 2 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom More ❯
