Jobs 1 to 2 of 2

Helpdesk / 2nd Line Support Manager

Ensuring the delivery of excellent customer service, standardised with measured and appropriate key performance metrics... Fostering positive communications and close cooperation between London based Desk Side / 2nd Line Support Analyst, Service Desks in the US and South Africa, and other teams within Service Delivery and IT... Proven experience recruiting, developing,...
City of London -
Venturi
Salary: £70000 - £80000.00 per annum + bonus and full benefits
Posted: 25 days ago

Helpdesk / 2nd Line Support Manager

Providing technical and customer service advice, guidance and coaching to the Technical Support Team. Introducing, embedding and pursuing a cycle of continuous improvement for dealing with operational issues and the evolution of processes to address such issues... Essential Skills of the Helpdesk / 2nd Line Support Manager: Solid technical experience in:...
City of London -
Venturi
Salary: £55000 - £65000 per annum + bonus and benefits
Posted: 18 days ago