2 2nd Line Support Jobs in Horsham

An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their … installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you … line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. more »

Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with … IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support – checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system … as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a “make things happen” attitude. Proven customer service experience with excellent more »