Second Line Support Jobs in Leeds, West Yorkshire

The role entails working on a busy service desk, providing first and second line support, and taking ownership of incidents/requests. The ideal candidate will have proven commercial experience providing 1st/2nd line support ideally within a Service Desk/Helpdesk environment. Customer Service, Troubleshooting, Problem Resolution and Escalation. Windows Active...

The main responsibilities of this role will involve you working as part of a dedicated team who is relied up on as the first point of contact for logging incidents and service requests received via phone, email, intranet/internet or through pro-active system monitoring and where possible resolve on...

My client is looking for a candidate with proven commercial experience providing 1st/ 2nd Line remote helpdesk and some face to face IT support as well as experience working to SLAs. Responsibilities will include supporting both hardware and software in a Windows and VMware environment. You will possess the following...