2 2nd Line Support Jobs in Merseyside

to work on a 24/7/365 rota, including evening and night shifts, as well as weekends. Duties and Responsibilities: Provisioning of 2nd line Technical Support to Internal and External Customers Deploying Technical Infrastructure & prerequisites to support both Managed & Hosted services … Conducting DR/Backup Testing and Azure Management (VMs, NSG Rules, Storage Accounts etc.) Maintaining & Updating Technical Documentation Providing Advanced troubleshooting/Proactive support Working as part of the team as well as being self-motivated and self-sufficient Adhering to company and team policies as well as more »

Adhere to company policies and procedures. Take ownership of tickets from initiation to resolution. Manage SLAs and meet customer expectations. Respond promptly to support requests via email and phone. Provide technical support across our customer base through various channels. Perform both reactive and proactive maintenance tasks. … Contribute to IT projects as needed Here's what we're looking for in candidates: Minimum 2 years of experience in IT support services or consultancy. Proficiency in MDM management, laptops, mobile devices. Familiarity with Anti-Virus Technologies (Eset/Bitdefender). Experience in Microsoft 365 Administration and more »