5 of 5 3rd Line Support Analyst Jobs in London

We are seeking a highly skilled and experienced Third Line Support Analyst to join our dynamic IT support team within a fast-paced Managed Service Provider (MSP) environment. This role involves a customer focused approach, handling complex technical issues, leading incident and problem resolution efforts, and acting as an escalation point for … the 1st and 2nd line support teams. The ideal candidate will have strong problem-solving abilities, deep technical knowledge across a broad range of systems, and the ability to work effectively under pressure. Responsibilities Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers Troubleshoot and …/software issues. Document resolutions, knowledge articles, and client environments in the service management system. Ensure SLA compliance Essential Skills & Experience Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment Along with our Project Manager have the ability to technically lead, implement and deliver More ❯

About the Role We are seeking a Senior Service Desk Analyst to join our London-based IT team. This is a pivotal role responsible for ensuring the smooth operation of IT services and systems across the organisation. As a senior member of the service desk, you will provide advanced technical support, guide junior team members, and … contribute to maintaining a secure, stable, and high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support for hardware, software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation … strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage More ❯

Delivery Consultant at Venquis | Specializing in the London Market, connecting top talent with leading firms. Passionate about building... About the Role We are seeking a Senior Service Desk Analyst to join our London-based IT team. This is a pivotal role responsible for ensuring the smooth operation of IT services and systems across the organisation. As a senior … member of the service desk, you will provide advanced technical support, guide junior team members, and contribute to maintaining a secure, stable, and high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support for hardware, software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service … resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and More ❯

Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance … back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application … with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for More ❯

3rd Line Support Analyst - Office based, City role, London Client: Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: c403a3881da0 Job Views: 50 Posted: 24.06.2025 Expiry Date: 08.08.2025 Job Description: We are seeking a 3rd Line Support Analyst for an office … fully office-based role with no remote working options. Applicants must have Security clearance to DV level. Candidates with current DV clearance will be highly regarded. Responsibilities include: Providing 3rd line support for Windows and Office-based systems Building, deploying, and maintaining Windows desktops Managing SCCM environments Applying patches and updates to systems Maintaining IT More ❯