2 3rd Line Support Technician Jobs

3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting … and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware more »

The Level 3 Helpdesk Technician is a senior technical support specialist responsible for providing advanced troubleshooting, problem resolution, and escalation support for complex IT issues. This position requires in-depth technical expertise, strong analytical skills, and the ability to lead and mentor junior members … of the helpdesk team. Key Responsibilities: Advanced Technical Support: Serve as the highest level of escalation for technical issues unresolved by Level 1 and Level 2 helpdesk technicians. Conduct in-depth analysis and diagnosis of complex IT problems related to systems, networks, applications, and infrastructure. Develop and implement … and manage escalated tickets, ensuring timely resolution and effective communication with stakeholders. Act as a liaison between the helpdesk team and other IT support groups (internal or external), including system administrators, network engineers, and software developers. Provide guidance, technical expertise, and mentorship to Level 1 and Level more »