2 of 2 3rd Line Support Jobs in the North West

We're working with a leading technology solutions business experiencing rapid expansion, and they're looking for a skilled 3rd Line Engineer to join their collaborative, close-knit technical team. Key Responsibilities Act as a senior escalation point for 1st and 2nd line support tickets Provide advanced troubleshooting, maintenance, and system upgrades Deliver … on-site and remote technical support, ensuring SLA adherence Lead or assist with project delivery, architecture design, and migrations Support pre-sales activities, helping scope and recommend technical solutions Mentor junior engineers and contribute to process improvements Support the ongoing development of RMM (Remote Monitoring & Management) and IaaS platforms Maintain accurate documentation and uphold best practices in IT service delivery Skills & Experience Prior experience in a 3rd Line or senior IT support role within an MSP environment (essential) Strong knowledge of Microsoft 365 , including Azure AD/Entra, Exchange, SharePoint, Intune Experience More ❯

We're working with a leading technology solutions business experiencing rapid expansion, and they're looking for a skilled 3rd Line Engineer to join their collaborative, close-knit technical team. Key Responsibilities Act as a senior escalation point for 1st and 2nd line support tickets Provide advanced troubleshooting, maintenance, and system upgrades Deliver … on-site and remote technical support, ens click apply for full job details More ❯