1 of 1 ATG Jobs in Reading

efficient, increase profitability and give more customers an amazing experience. Want to be part of it? The Role The Support Specialist is responsible for ensuring the overall success of ATG’s Products for a portfolio of customers. Working closely with your customers, you will provide ongoing support, advice and day-to-day management of all requests, aligned to your customers … configurations and issues. Regular QAs of your customers’ websites/software to proactively spot any areas of improvement or issues that require resolution. Be the custodian of communication between ATG and the customer, taking ownership of each request raised until point of resolution. Triage of all issues (and resolution where possible), liaising with ATG departments to solve & managing the escalation … a detailed technical understanding that facilitates resolution in “first-touch” where possible – including configuration issues and data feeds Enabling & maximising your customers understanding (providing ongoing guidance & support) of the ATG product suite, facilitating training requirements for the customer where required. Working with our product specialists to deliver the latest initiatives to benefit your customer portfolio. Ensure all customers are kept More ❯