1st / 2nd Line IT Support Engineer
- Hiring Organisation
- SER Limited
- Location
- Blackburn, Lancashire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £35000/annum Great Opportunity
resolving support tickets within agreed SLAs Setting up and configuring laptops, desktops, mobile devices, and user accounts Supporting Windows operating systems and Active Directory environments Escalating complex issues where necessary Assisting with installations, upgrades, and IT projects Maintaining excellent customer service and communication throughout support cases … experience in a 1st or 2nd Line Support role, ideally within an MSP environment Good knowledge of: Windows 10/11 Microsoft 365 Active Directory & Group Policy Basic networking (DNS, DHCP, TCP/IP) Hardware builds and troubleshooting Strong communication and customer service skills Ability ...