2 of 2 Active Directory Jobs in Cardiff

Support Microsoft 365 applications and Windows 11 environments Configure and maintain laptops, mobile devices and peripherals Create and manage user accounts and permissions (Active Directory/M365) Escalate complex incidents to specialist IT teams where required Maintain accurate ticket documentation and update knowledge articles Promote … best practice and support users with guidance Assist with device deployments, project work and occasional organisational events Technology Environment Windows 11 Microsoft 365 Active Directory SCCM Microsoft Endpoint Manager/Intune Android devices Remote support tools About You Experience working in an IT Service Desk ...

succeed Experience providing 1st line/service desk/helpdesk support Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues Experience with Active Directory or other user account administration tools Awareness of IT security best practice and safe working processes Familiarity with ITSM ticketing tools ...