volume laptop swaps. Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment Good experience surrounding MS Office 365, Azure, Windows, ActiveDirectory, MS Exchange Server Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi. Experienced in installing, updating More ❯
and Asset management. Technical skills and experience of the IT Support Engineer: Proficiency with the Microsoft stack, including Office 365 (administration and support). Hands-on experience with ActiveDirectory (user account management and support). Experience with information security and phishing campaigns. Strong understanding of Windows 10/11 operating systems (administration and troubleshooting). More ❯
installing, configuring and resolving software issues. Even Better If You Also Have: Previous IT service desk experience. Basic networking knowledge (switches, routers, Wi-Fi, firewalls). Familiarity with ActiveDirectory and Exchange user admin. Experience managing antivirus solutions (e.g., Sophos). Knowledge of backup tools like Veeam or Datto. An understanding of virtualisation and unified comms More ❯
City, Cardiff, United Kingdom Hybrid/Remote Options
Additional Resources
in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016. This is a More ❯
St. Mellons, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Additional Resources Ltd
in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016. This is a More ❯
user hardware and software, and maintaining documentation to improve organisational resilience. You will also contribute to IT projects, create user guides and knowledge base articles, and play an active role in team meetings and workshops. … What you'll need to succeed Previous experience in a 1st/2nd line IT Service Desk support role Knowledge of ITIL-aligned environments Strong technical skills in MicrosoftActiveDirectory, Windows operating systems, and Microsoft Office applications Experience with end-user hardware setup, troubleshooting, and diagnostics Excellent communication skills with the ability to build strong More ❯
City, Cardiff, United Kingdom Hybrid/Remote Options
Victim Support
We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, ActiveDirectory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
NFP People
We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, ActiveDirectory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive More ❯