St. Mellons, Cardiff, South Glamorgan, Wales, United Kingdom
Excelerate Technology Ltd
including desktops, laptops, and networked devices Solid understanding of IT infrastructure and security best practices Excellent communication skills, with a focus on customer service Desirable Experience: Experience with ActiveDirectory (on-premises and Azure ActiveDirectory) In-depth networking knowledge, including TCP/IP, DNS, and DHCP Hands-on network security experience More ❯
per annum + Extensive Benefits Requirements: Enhanced DBS Check | Full UK Driving License The Technical Landscape: Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS ActiveDirectory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM … mobile devices (iOS/Android), and a wide range of desktop and enterprise applications. Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and ActiveDirectory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Hays
to succeed Previous experience in a 1st/2nd line Service Desk environment Confidence using Microsoft technologies including Windows 10/11, Office 2016, and M365 Familiarity with ActiveDirectory, Azure Entra ID, and hardware from Dell or Lenovo Excellent diagnostic, prioritisation, and communication skills A proactive attitude toward learning and contributing to team knowledge ITIL More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
to succeed Previous experience in a 1st/2nd line Service Desk environment Confidence using Microsoft technologies including Windows 10/11, Office 2016, and M365 Familiarity with ActiveDirectory, Azure Entra ID, and hardware from Dell or Lenovo Excellent diagnostic, prioritisation, and communication skills A proactive attitude toward learning and contributing to team knowledge ITIL More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Additional Resources
will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering ActiveDirectory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN … IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Previous experience in a 1st/2nd line support role Proficiency with Microsoft technologies including ActiveDirectory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering ActiveDirectory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN … IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Previous experience in a 1st/2nd line support role Proficiency with Microsoft technologies including ActiveDirectory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing More ❯
/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, ActiveDirectory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35 More ❯
Device Management (MDM) solutions such as Kandji, Jamf, InTune, Apple Business Manager. Enforce device security policies, manage app deployment, and oversee lost device tracking. Integrate macOS systems into ActiveDirectory or other identity management platforms. Manage network settings and troubleshoot connectivity issues (Wi-Fi, VPN, LAN/WAN). Support file servers (e.g., Synology), NAS, or More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Ignite Digital Search Ltd
Workplace Engineer to take technical leadership of its End User Computing (EUC) services. This role will lead the design, delivery and performance of systems including Microsoft 365, Citrix, ActiveDirectory, Intune and modern workplace technologies. Responsibilities: Lead EUC engineering teams across the organisation. Architect and manage scalable, secure endpoint services. Implement automation and performance monitoring across More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Victim Support
Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of MicrosoftActiveDirectory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
NFP People
Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of MicrosoftActiveDirectory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various sources To understand More ❯
keep them informed of progress until the system issues are resolved. Provide basic server support and monitor all servers to ensure optimum performance for the business. Carry out "ActiveDirectory" tasks including user accounts, groups and computers. Provide support on the 'FSM’ management system (training will be provided). Install, assemble and configure computers, monitors, network More ❯