IT Helpdesk Assistant
- Hiring Organisation
- Ideal Personnel & Recruitment Solutions Limited
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Permanent
phone, email, and ticketing system • Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices • Manage user accounts, permissions, and access (Active Directory, Entra ID, Exchange) • Install, configure, and maintain IT equipment and applications • Escalate complex issues to senior IT staff or third-party … Word and Excel. Knowledge or experience of any of the following would be desirable: Databases, HTML, Powershell, ODBC Reporting, ERP or warehouse systems, Active Directory, Exchange, Server 2016 or above, Virtualisation, Basic understanding of networking. • Familiarity with ticketing systems and remote support tools • Excellent problem-solving ...