2 Applications Support Analyst Jobs in the Thames Valley

An Application Support Analyst is now sought by a leading global brand to join a dedicated application support function. This role offers a fantastic career opportunity, with training and development available to the successful person. The Application Support Analyst will … performance, service introductions and improvement, and 2nd line support application issue resolution. This is all about communication, enthusiasm and relationship management. Application Support Analyst responsibilities 2nd line application support of SAAS business applications Supplier/SLA management Service introduction Issue/… incident management Essential skills and attributes of the Application Support Analyst Brillant communication skills An inquisitive mindset Commercial experience of supporting business applications Good basic technical knowledge, able to apply commonsense to 2nd line application issues Stakeholder and client SLA management The successful Application Support more »

We are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application … identify the cause Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required Replicating persistent issues in the applications, using local test systems to identify potential bugs to be logged with Development for fix Communicate with customers regularly over issues and problems that …/T-SQL queries for fixing data issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and verbal communication skills both internally and more »