3 THE CLOCKTOWER, MANOR LANE, HOLMES CHAPEL, CREWE, England Hybrid/Remote Options
RAVENWARE LIMITED
As we continue to grow, we’re looking for an enthusiastic Apprentice ApplicationsSupport Lead to join our team and develop their skills … while playing a key role in supporting our clients and internal teams. Role The Apprentice ApplicationsSupport Lead will provide first-line and second-line applicationsupport for AuditWise, assisting customers, resellers, and internal stakeholders with technical queries, troubleshooting, onboarding and product configuration Training An apprenticeship includes regular training with a college or other training … least 20% of your working hours will be spent training or studying The role offers long-term security and the opportunity to progress into a permanent position Apprenticeship Standard Applicationssupport lead (level 4) Training Provider VELOCITY 1st LIMITED Working Week Monday - Friday (Work from home on Wednesdays) 9.00am - 5.30pm Expected Duration 1 Year 9 Months Positions More ❯
IT ApplicationSupport Manager Our client, an organisation of international repute and one of the largest employers in Liverpool. They are looking to an IT ApplicationsSupport Manager to join their established IT Services team. This is a management role that combines operational oversight, technical strategy, and hands-on delivery across a broad portfolio of … day support. You will act as a trusted design authority, leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies. Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will … of 40 days - inclusive of public holidays, and an exceptional pension contribution of 21%. You will bring: • Strong experience as an IT Support Manager or ApplicationSupport Manager • Leadership experience across operational environments and project/programme delivery • Extensive understanding of IT support processes and their impact on configuration, development and training • Background More ❯
the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve … to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to … leading banking environments. You'll troubleshoot issues, maintain system performance, and collaborate with stakeholders to keep high-volume payment flows running seamlessly. To be successful as a Payments ApplicationSupport , you should have experience in: UNIX - basic scripting Oracle- SQL Appdynamics/ITRS Other highly valued skills include: Kafka Openshift Kibana This role will be based out of More ❯