1 of 1 Applications Support Jobs in Wales

We currently have an opening for an Application Support Analyst to join our team. In this role you will report to the Senior Application Support Analyst, providing 2nd line support to internal teams and clients with HCM application related queries and issues. You will help improve the product by being the voice of the … and new functionality requirements, as well as testing new releases prior to deployment. You will have some experience of working with a HCM application. Key responsibilities include: HCM Application Support Investigate HCM application related queries raised by internal and external customers and resolve issues in line with SLAs. Manage any issues/incidents through to successful resolution and … RCA with recommendations for improvement. Champion the voice of the customer by raising bugs and new features. Help customers understand how best to use their HCM Software to support their business needs. Update internal and external customers on bug fixes and new features to create a great client experience. Understand and provide support to clients on More ❯