effectively at a technical and non-technical level Troubleshoot a variety of issues, either by applying knowledge you have gained or researching fixes. Use Autotask to log, monitor and pick up tickets. Manage ticket queues to ensure SLA’s are met. Proactively check monitoring alerts, diagnose faults, and raise more »
+ Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience/ more »
experience working within IT managed services Experience working at team lead/management level Strong reporting experience (statistics, feedback, client surveys etc.) Experience with AutotaskPSA and/or Datto RMM would be highly beneficial Possess a strong technical understanding of infrastructure technologies £50,000 - £60,000 on offer more »
