2 Availability Management Jobs in the Midlands

and support documentation The ability to learn quickly, work autonomously and make sound decisions Excellent customer service, communication and technical documentation skills ITIL (change management, incident management, configuration management, availability management) DESIRABLE Virtualisation technologies Experience in e-commerce, call centre, support of proprietary and COTS … VPN Cisco Meraki switches and Access Points Cisco SD-WAN vEdge Knowledge of Quality of Service & SIP Knowledge of Network and Out of Band management solutions Knowledge of Management tools and configuration management Experience in building and deployment including assisting in project related deployments through non production … Administered standards, controls, procedures and documentation (i.e. SOX, PII & PCI). Experience in documenting systems for support, maintenance, processing, reporting and Audit purposes High availability concepts and technologies Understanding of Infrastructure, Middle tier applications and Data Architecture/Integration concepts, methods, and strategies. Operational experience in security standards and more »

innovation; producing documentation for support knowledge, procedures and call scripts that facilitate enhanced and continually improving support practices. You will also lead in managing availability and capacity planning with strong inputs into problem and change management processes. We’re looking for someone with proven and demonstrable experience in … core areas of Microsoft OS, application and Office 365 management and troubleshooting, with at least three years of operational experience of system administration or IT services support in a multi-site organisation. You’ll have experience in the management and implementation of OS patching and data backup, and … Demonstrable ability to actively monitor and fault find within a domain environment. Good knowledge of IT security principles (including firewall configuration, VPNs, and DNS management), Networking, TCPIP, Firewalls, Routing, Switch Management and Virtual LANs. Knowledge of the configuration, setup and management of network devices, including routers, switchers more »