Reading, Berkshire, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
a UCCE context. Ability to work under pressure and resolve issues in mission-critical environments. Desirable Skills Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent). Knowledge of Genesys, Avaya, or other CCaaS platforms . Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.). Experience with automation tools, scripting (PowerShell, Python), or APIs . More ❯
Reading, Oxfordshire, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
a UCCE context. Ability to work under pressure and resolve issues in mission-critical environments. Desirable Skills Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent). Knowledge of Genesys, Avaya, or other CCaaS platforms . Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.). Experience with automation tools, scripting (PowerShell, Python), or APIs . More ❯
london, south east england, united kingdom Hybrid / WFH Options
MBN Solutions
sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with executive audiences. More ❯
slough, south east england, united kingdom Hybrid / WFH Options
MBN Solutions
sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with executive audiences. More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
MBN Solutions
sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with executive audiences. More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Computappoint
excellent opportunity for a telecommunications professional with deep contact centre expertise to lead complex customer engagement platform implementations. You'll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise clients. The role offers hybrid flexibility and the chance to shape the future of customer experience technology … resolve issues related to SIP trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and … with Contact Centre Engineering and some Telephony/VoIP development At least 3 years of work experience in a contact centre environment Extensively Hands-on with NICE CXone, Genesys, Avaya, or Cisco platforms Strong understanding of telephony, including SIP, PSTN, SBCs, and IP telephony Experience with API integration with CRMs (Salesforce, Dynamics) and enterprise systems Excellent stakeholder management across technical More ❯
