Support Team Lead – Identity & Access Management (IAM)
- Hiring Organisation
- Vbeyond
- Location
- Leeds, West Yorkshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Role Overview We are seeking an experienced Support Team Lead to manage day-to-day operational support activities within an Identity & Access Management (IAM) environment. The role is primarily focused on operational leadership and support team management , while requiring strong technical IAM expertise across IAM, access management, SailPoint and CyberArk . The successful candidate will be responsible for managing support teams, support queues, workload prioritisation, work allocation, escalation management and ensuring incidents and service requests are resolved within agreed service levels. Key Responsibilities Manage support teams and day-to-day operational support activities. Manage daily ...