Business Analyst - Product & CX
- Hiring Organisation
- MARKET TALENT
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
into measurable business outcomes. Monitor and report on customer satisfaction indicators such as NPS, CSAT, and Customer Effort Score (CES), tracking performance trends and benchmarking against targets and industry standards. Collaborate with cross-functional teams to prioritise improvement initiatives, address root causes of customer dissatisfaction, and support the delivery ...