Jobs 1 to 2 of 2

2nd Line Reporting Engineer

Chippenham -
360 Resourcing
Ensuring calls that are handed to them are handled efficiently and within SLA timescales. - Providing Service Managers and teams with call level statistics for management reporting... - Producing Root Cause Analysis [RCA] documentation in relation to incidents... - To respond to queries by reporting users and conduct further business analysis... - Technical understanding...
Salary: £22k - 28k per year
Posted: 7 days ago

2nd Line Support

Chippenham, Wiltshire -
Applied Card Technologies
Ensuring calls that are handed to them are handled efficiently and within SLA timescales. Providing Service Managers and teams with call level statistics for management reporting... Producing Root Cause Analysis [RCA] documentation in relation to incidents... To respond to queries by reporting users and conduct further business analysis... Technical understanding...
Salary: From £22,000 to £28,000 per annum + benefits
Posted: 19 days ago