3 of 3 Billing Jobs in Kent

Do: Handle customer questions via email, chat, and phone. Troubleshoot software issues and guide customers through solutions. Support new users with setup and onboarding. Manage account queries, including subscriptions, billing, and access. Spot recurring issues and recommend improvements to the product or documentation. Maintain and update knowledge base articles and guides. Build strong relationships with customers through clear, empathetic communication. More ❯

day issues and guide customers through the best way to use the platform. Support new users with onboarding, configuration, and getting started confidently. Handle routine account tasks such as billing queries, subscription questions, and user access. Improve the Customer Experience: Spot recurring questions and help update FAQs, guides, and help articles. Provide insights to the product team to help improve More ❯

Manager Location: Canterbury (with occasional travel to Manchester & Solihull) Full-time, 37.5 hours per week Up to £40k Do you have experience managing or leading a team within finance, billing, or revenue assurance? Are you confident working across multiple sites and keeping teams focused, proactive, and engaged? Would you like to play a key role in strengthening revenue assurance and … billing accuracy for a growing organisation? We are looking for a Revenue Assurance Manager to take responsibility for a small, multi-site team and ensure that revenue assurance processes deliver maximum value. Based in Canterbury, you will oversee five team members across different locations, with occasional travel required to support staff in Manchester and Solihull. The Role As Revenue Assurance … Manager, you will provide daily leadership to your team, developing their skills and ensuring they remain aligned with business goals. You will oversee billing reconciliations, improve data accuracy within financial systems, and highlight revenue opportunities or cost risks. Alongside people management, you will work closely with finance, billing, and sales to improve reporting, streamline processes, and enhance the customer billing More ❯