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Service Desk Team Leader - 2nd Line Support

The role: The main purpose of the role is the management, support and guidance of the IT Service Desk Analysts undertaking 2nd line support, this includes: Incident Management. Monitor incidents across all 2nd line queues, ensuring all calls are being progressed, updated and ensuring incidents are resolved within SLA wherever...
Bristol, Avon -
Southern Lights Recruitment
Salary: £28000 - £32000 per annum + Excellent benefits
Posted: 5 days ago