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Service Desk Analyst

Experience of using ITIL processes such as Incident Management, Problem Management, Change Management, Request Fulfilment and Knowledge Management... ITIL accreditation to a minimum of Foundation level. Experiencing of using ITSM tools, especially BMC Remedy suite. Technical Knowledge: Windows XP, Windows 7 and Windows 8 desktop environments. Apple OS. Microsoft desktop (...
Warrington, Cheshire -
Rullion IT Plus
Posted: 4 days ago