IT Support Lead - Southampton
- Hiring Organisation
- Backbone Connect
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £70,000
delivery, quality and continuous improvement of a proactive managed IT support service. Youll lead first and second-line support, oversee Microsoft 365 endpoint management, build automation and runbooks, improve service reporting, and help scale the service from pilot to General Availability. Youll need strong hands-on experience with … single point of engagement at service boundaries, coordinating across network, hardware, software and vendor teams to drive issues through to resolution. Build, govern and improve automated remediation runbooks and quality gates to increase pre-ticket resolution. Drive a prevention-first support model focused on reducing recurring demand and improving ...