Helpdesk Manager
- Hiring Organisation
- UK Health Security Agency
- Location
- London, E14 4PU, United Kingdom
- Salary
- £37749.00 to £45353.00
service for the ImmForm digital platform, which underpins vaccine ordering, medical consumables, and vaccine uptake data collection. This role is critical to maintaining operational continuity and supporting UKHSA's public health objectives and pandemic preparedness. The post holder will manage day-to-day operations, including user access, account validations … continuous improvement. Responsibilities include monitoring trends to implement preventative measures, ensuring compliance with Good Distribution Practice (GDP), GDPR, and organisational policies, and supporting business continuity planning. The role also involves developing strategies to maintain data quality, producing accurate reporting, and driving customer engagement initiatives to enhance service delivery ...