ServiceNow Business Process Consultant
- Hiring Organisation
- TechYard Limited
- Location
- London, United Kingdom
- Employment Type
- Contract
Location: Remote Engagement: Contract Near Full-time (Until end Sep) Start: June Sector: Telecommunications Overview ServiceNow Business Process Consultant required to support a telecommunications transformation programme focused on fault management and customer care workflows. Phase 1 covers Telecommunications Service Management (TSM), Sales Order Management (SOM), CMDB foundations … activities. Key Responsibilities Facilitate definition and alignment of current-state processes toward improved future-state ServiceNow workflows and best practices Work closely with customer process owners, sponsors, and stakeholders to drive process improvement initiatives Advise Product Owners throughout delivery, including story creation, refinement, prioritisation, and roadmap planning Ensure ...