Business Strategy Jobs in Welwyn Garden City

1 Business Strategy Jobs in Welwyn Garden City

Contact Centre Manager

Welwyn Garden City, Hertfordshire, South East, United Kingdom
TheICEway
With 15+ years of experience, theICEway provides IT services and technology consultation to help clients in the cruise, travel and healthcare industry achieve their business goals and strategies. Over the years, theICEway has expanded to include offices in the US, Australia, and Eastern Europe. We are a local company … fair and consistent application of performance management and disciplinary measures as necessary Working with the management team to identify and deliver positive change and business efficiencies Escalating any appropriate problems to the Head of Operations Supporting the Head of Operations to highlight operational risks and areas for improvement Providing … new information related to products, procedures, customer needs and company related issues, changes, or actions At all times model enthusiasm, practices pride, and ethical business to enhance morale, provide a positive work environment Handling interaction with escalated customers in difficult service scenarios to resolve issues, rebuild customer's confidence more »
Employment Type: Permanent
Salary: £40,000
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