years of experience in Network Support Operation (L1.5) Good Knowledge in Switching & Routing, Wireless, SDWAN Experience in handling soft calls (Genesys)& UCC Calls Knowledge of Monitoring Tools (ManageEngine, SolarWinds, CASpectrum, 24x7, Cisco Prime, Aruba airwave)Knowledge in ServiceNow or equivalent ticketing Tool CCNA or Contact Center Certification ITIL Certified or working knowledge of ITIL Incident, Problem and More ❯
administration Troubleshooting in a windows environment Experience with failure and root cause analysis reporting Direct customer service and/or direct customer interaction experience is a plus Knowledge of CASpectrum One Click software suite. Experience with Oracle CRM Microsoft Terminal Server HBSS Anti-Virus network monitoring tools Asset management software Microsoft Windows Active Directory tools a big More ❯
troubleshooting, and software administration. Hands-on experience with: SQL Server and database support Windows Active Directory tools Microsoft Terminal Server, HBSS, Anti-Virus, and network monitoring tools Oracle CRM, CASpectrum One Click, and asset management software Strong knowledge of failure analysis and root cause reporting in technical environments. Experience supporting DoD or DHS systems preferred. Excellent judgment More ❯
