1 to 25 of 33 CMDB Jobs in London

platform stability, performance, and availability. Manage upgrades, patching, releases, and platform maintenance. Maintain compliance with security, data privacy, and regulatory requirements. Oversee the quality and governance of the ServiceNow CMDB, Knowledge Base, and configuration data. Stakeholder Engagement: Build trusted relationships with stakeholders across all levels, including senior leadership, IT operations, and business units. Provide regular reports, dashboards, and updates on More ❯

be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems More ❯

be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems More ❯

experience Strong expertise in Domain Separated ITSM environments and managing complex integrations Strong development in JavaScript, Glide API, Script Includes, REST/SOAP APIs, and ServiceNow Scripting Experience with CMDB, Asset Management, Service Portal development (HTML/CSS/AngularJS), and workflow automation Proven track record managing upgrades, troubleshooting complex issues, and stakeholder communication ITIL awareness with the ability to More ❯

experience Strong expertise in Domain Separated ITSM environments and managing complex integrations Strong development in JavaScript, Glide API, Script Includes, REST/SOAP APIs, and ServiceNow scripting Experience with CMDB, Asset Management, Service Portal development (HTML/CSS/AngularJS), and workflow automation Proven track record managing upgrades, troubleshooting complex issues, and stakeholder communication ITIL awareness with the ability to More ❯

IT service management framework (e.g., ITIL-aligned processes). Identify opportunities for automation, AI/analytics-based insight, and process efficiency within service operations. Develop and maintain service documentation, CMDB accuracy, and knowledge base articles. Act as the key contact for business stakeholders on operational technology matters and End User Compute education/upskilling. Communicate service performance, risks, and planned More ❯

remain intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (24+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯

intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯

intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯

in top-tier firms or large-scale transformation programs. Have experience working with retail ERP systems (e.g., SAP, Oracle), logistics platforms, and POS systems. Have exposure to infrastructure automation, CMDB tools (e.g., ServiceNow), and hybrid cloud environments. Qualifications: 12+ years of experience in IT infrastructure, with 5+ years in M&A-related projects. Strong domain knowledge in Retail, CPG, and More ❯

guidance and SME-level support throughout the project lifecycle Key Skills & Experience: Proven experience as a ServiceNow Implementation Specialist/SME Strong understanding of ServiceNow modules (e.g. ITSM, ITOM, CMDB, etc.) Hands-on experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, or similar) Solid grasp of ITIL processes and service management principles Excellent stakeholder engagement and documentation skills More ❯

strategic objectives and regulatory requirements. Key Responsibilities: Lead the architecture, design, and implementation of ServiceNow modules across the enterprise. Design and govern the technical architecture for Change Management and CMDB in ServiceNow, ensuring integration, scalability, and alignment with platform best practices. Define solution architecture, including workflows, integrations, and system enhancements. Collaborate with stakeholders to gather requirements and translate them into More ❯

endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. Key skills/competencies required Skills & Experience Leadership & Governance •Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. •Skilled in managing vendor relationships for More ❯

Business Change Manager (CMDB) - 700 - 730 Per Day - London (Hybrid) - 4 Months - Financial Services Overview We are looking for a Business Change Manager to lead the adoption of improved Configuration Management Database (CMDB) and Change Management processes within ServiceNow. This role is with a leading financial services company, offering the chance to influence enterprise-level transformation and embed best practices … across complex environments. Role & Responsibilities Drive the implementation and continuous improvement of CMDB and Change Management processes in ServiceNow. Deliver training programs to ensure stakeholders understand and adopt new processes effectively. Develop and manage change communications to promote engagement and clarity. Provide hands-on support to stakeholders, fostering ownership of data quality and compliance. Embed governance and accountability frameworks to … trusted advisor for change initiatives, ensuring alignment with organizational objectives. Essential Skills & Experience Strong experience in business change management within large, complex organizations. In-depth knowledge of ServiceNow, particularly CMDB and Change Management modules. Familiarity with ITIL principles and governance frameworks. Ability to design and deliver effective training and change communications. Excellent stakeholder engagement and communication skills. Rate & Duration More ❯

transparency using agreed tooling (e.g., dashboards/DevOps), supporting prioritisation of proactive work. •Lead partner governance meetings; track SLAs/OLAs, service credits, action logs and improvement plans. •Ensure CMDB/asset lifecycle quality (accuracy, relationships, status transitions, audit readiness) in the ITSM platform. Service Delivery •Own operational outcomes for infrastructure, Azure/M365 platforms and network services to agreed … with telemetry/monitoring and event/alert workflows: Support SRE style operational assurance. •Proven experience managing senior technical specialists and problem management functions. •Familiarity with ITSM tooling and CMDB governance: Supporting operational assurance, asset accuracy, and service readiness. Security & Risk •Experience enforcing endpoint and cloud security controls: e.g., Conditional Access/MFA, device compliance, baseline configurations. •Coordinating vulnerability remediation More ❯

end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud … experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD ; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set More ❯

What You Will Ideally Bring: Advanced python development for production grade tools and services Go for performant tooling Strong Ansible experience GIT proficiency Obsrevability fundamentals Source of truth/CMDB systems Linux networking Workflow orchestration Contract Details: Duration: 12 months Day Rate: £750 per day (Inside IR35) Location: London Victoria - 5 days Start Date: ASAP Senior Network Automation Engineer More ❯

preferred) Strong Ansible (roles, collections, data models) Solid Git workflows (branching, PRs, semantic versioning) Observability (Prometheus, Grafana, logging/tracing) Experience with NetBox/Nautobot or similar SoT/CMDB Strong Linux networking fundamentals + Bash Scripting Workflow orchestration (Temporal or similar) Contract Details: Duration: 12 months Location: On Site Day Rate: ~ £700 Per Day (Inside IR35) Start Date: ASAP More ❯

Technical Architect – ServiceNow (Change Management & CMDB) Location: London or Leeds Rate: £450 - £575 inside IR35 We’re seeking a highly capable ServiceNow Technical Architect to lead the design, governance, and optimisation of the Change Management and CMDB architecture within a large-scale enterprise environment. This role ensures technical integrity, platform scalability, and alignment with ServiceNow best practice across complex, multi … team delivery. Key Responsibilities Architecture & Design Define and govern the end-to-end technical architecture for Change Management and CMDB on the ServiceNow platform. Design data models, workflows, and integrations that ensure accuracy, scalability, and performance. Translate business and operational requirements into robust technical solutions aligned with ServiceNow standards. CMDB Ownership Shape the CMDB architecture, including class models, relationship mapping … data quality rules, reconciliation logic, and discovery patterns. Ensure CMDB design supports service, asset, and change workflows across the wider ecosystem. Oversee the integration of external data sources into the CMDB with strong data governance. Change Management Technical Leadership Architect automated and manual change workflows, approvals, risk calculations, and policy-driven logic. Ensure change models support high-volume environments and More ❯

client are in the Public sector, so any similar industry experience there would be beneficial.Skills required: Strong knowledge of ITSM processes and frameworks Deep expertise in Change Management and CMDB modules Familiarity with CSDM, Service Mapping, and CI lifecycle management Excellent problem-solving, documentation, and stakeholder communication skills ServiceNow certifications (CSA, CIS – ITSM, CMDB) highly desirable More ❯

lifecycle of IT hardware, asset tracking and vendor purchasing activity across EMEA & APAC regions. The role supports asset lifecycle from acquisition through disposal and plays a key role in CMDB and IT operational improvement. Responsibilities Manage and track IT hardware assets through full lifecycle ServiceNow CMDB asset administration and reporting Oversee hardware ordering, vendor coordination and invoice alignment Manage equipment … auditable purchase history and vendor compliance Prepare asset reporting via Excel/ServiceNow/PowerBI Required Experience Experience in IT asset management Knowledge of procurement workflows & vendor management ServiceNow CMDB or similar CMDB tool experience Excel (intermediate), reporting skills Strong coordination/organisation/communication skills Desirable Financial services Office moves/hardware logistics ITIL foundation Keywords IT Asset/… Asset Coordinator/Asset Lifecycle/CMDB/ServiceNow/Hardware/Inventory/Procurement/Vendor/SLA/Purchasing/EMEA/APAC/Logistics More ❯

lifecycle of IT hardware, asset tracking and vendor purchasing activity across EMEA & APAC regions. The role supports asset lifecycle from acquisition through disposal and plays a key role in CMDB and IT operational improvement. Responsibilities Manage and track IT hardware assets through full lifecycle ServiceNow CMDB asset administration and reporting Oversee hardware ordering, vendor coordination and invoice alignment Manage equipment … auditable purchase history and vendor compliance Prepare asset reporting via Excel/ServiceNow/PowerBI Required Experience Experience in IT asset management Knowledge of procurement workflows & vendor management ServiceNow CMDB or similar CMDB tool experience Excel (intermediate), reporting skills Strong coordination/organisation/communication skills Desirable Financial services Office moves/hardware logistics ITIL foundation More ❯

endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the … cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure More ❯

IT Operations/Business Change Manager (CMDB & ServiceNow) Location: London or Leeds Rate: £400 - £500 inside IR35 Overview You’ll lead the business-side adoption of an improved CMDB and Change Management operating model within ServiceNow. The role focuses on driving behavioural change, embedding ownership, improving data quality, and ensuring teams understand and consistently follow the updated processes. Key Responsibilities … CMDB Adoption & Governance Embed updated CMDB standards, policies, and data-ownership models across IT operations and delivery teams. Run workshops to clarify CI attributes, service mappings, relationships, and accountability. Monitor data quality, highlight gaps, and work with service owners to drive remediation. Support configuration audits and ensure alignment with operational, security and compliance requirements. Change Management Enablement Help teams understand … and adopted. Support readiness assessments and track adoption progress across different teams. Continuous Improvement Work with the ServiceNow product team to refine workflows, forms, and automation that support better CMDB and Change practice. Analyse usage metrics (data quality, RFC success rates, policy compliance) and make recommendations for improvement. Ensure lessons learned are captured and rolled into ongoing operational maturity work. More ❯

design and development (ITSM, ITOM, CSM, GRC, App Engine, etc.). Translate business needs into technical architecture and integrations. Guide developers, enforce coding standards, and optimize platform performance. Manage CMDB, Discovery, and automation initiatives. Stay current with new releases and recommend platform improvements. Requirements 8+ years of experience with ServiceNow. Expertise in JavaScript, Glide API, workflows, and integrations (REST/… SOAP). Strong knowledge of CMDB, Flow Designer, and Integration Hub. Excellent communication and leadership skills. Certifications: CSA, CIS (preferred), CAD (plus). More ❯