6 of 6 CMDB Jobs in the East of England

Security and other IT teams where required. Manage incidents and service requests in line with agreed SLAs . Assist with asset management, inventory and CMDB accuracy . Support wider IT projects and technology initiatives. Work closely with users, IT teams, vendors and stakeholders to resolve technical issues. The IT Support ...

missing information, check the accuracy of existing records and update Configuration Items, Services and Service Offerings within ServiceNow. Whilst this is not a technical CMDB design or Service Mapping position a really good level of attention to detail and IT skillset is vital as It is an administration focused role … agreed processes Update CI information including ownership, support groups, status and other key attributes Review records for missing or inaccurate information Carry out routine CMDB housekeeping and data cleansing Update relationships between records where information has been provided and validated Maintain Service and Service Offering information within ServiceNow Data Quality ...

SLAs, SLOs, SLIs, operational metrics, monitoring, alerting, dashboards and reporting requirements.Translate service designs into practical tooling requirements, including service catalogue entries, assignment groups, knowledge, CMDB/CSDM data, service mapping and operational workflows.Support the definition and assessment of Service Acceptance Criteria and provide evidence for design assurance, operational readiness … make complex service arrangements clear and actionable.“Nice To Have” Skills and Experience:Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities!Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health, reliability and observability.Experience in DevOps ...

issues. Support device lifecycle activities including provisioning, refreshes, replacements and decommissioning. Prepare, test and issue devices to end users. Maintain accurate asset, inventory and CMDB records. Support onboarding, floor-walking and rollout activities. Escalate complex issues and contribute to service improvements. As a successful EUC Support Engineer, you will have … Knowledge of Mobile Device Management (MDM) and device lifecycle management. Strong first-line support and troubleshooting skills. Experience with asset management, inventory tracking and CMDB updates. Excellent communication and customer service skills. Knowledge of Microsoft 365, Entra ID and ITIL processes is desirable. If you are an EUC Support Engineer ...

security vulnerabilities across Microsoft and Cisco environments Deliver server, endpoint and application patching activities Support Cisco networking, NAC, VLAN and access control initiatives Improve CMDB accuracy, asset visibility and service mapping Produce technical documentation, evidence packs and remediation plans Work closely with suppliers, service teams and stakeholders to drive remediation … Nessus or Microsoft Defender Experience with patch management and security remediation programmes Understanding of Cisco networking technologies, VLANs and NAC principles Familiarity with ITSM, CMDB and change management processes Desirable Experience Retail, hospitality or multi-site environments Cisco ISE and network access control solutions PowerShell scripting and automation ...

incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation in an on-call rota. Key Responsibilities … systems, end-user computing, and user onboarding/offboarding. Perform RA Agent duties, including smartcard unlocking, passcode resets, and account support. Maintain asset and CMDB records remotely, and provide cover for SACM staff when required. Identify and escalate potential Major Incidents (MIs) and Business Continuity Incidents (DBCIs). Contribute ...