Head of Global CRM Programmes & Operations
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
Responsibilities Lead the global CRM roadmap and operating model, ensuring the effective planning, prioritisation and execution of CRM programmes across all markets. Own CRM delivery governance, ensuring all activity is managed through structured processes, clear accountability and agreed service levels. Establish and maintain operational frameworks that support efficient campaign execution … automation delivery and lifecycle programme management. Drive operational excellence across campaign delivery, lifecycle programmes, automation and personalisation initiatives through continuous improvement across CRM processes. Identify opportunities to improve efficiency, scalability and execution quality. Ensure CRM activity is delivered consistently across regions while supporting local market requirements. Lead ...