Service Desk Administrator
Dunfermline, Fife, Scotland, United Kingdom
The HR Booth
your main responsibilities will include: Handling customer interactions daily via email or telephone. Accepting, acknowledging, and logging requests for work on our cloud-based CRM system. Process customer purchase orders/job numbers/work orders to ensure up to date invoicing. Liaising between Delivery Centres (DCs) and customer representatives … to agree on suitable date/time for attendance, whist adhering to agreed KPIs. Creating and sending work orders to DCs from CRM system, preparing quotes and matching subsequent invoices. Tracking work orders to ensure attendance has been met and correct paperwork has been completed. ?KEY PERSON CRITERIA: Someone who more »
Employment Type: Permanent
Salary: £23,900
Posted: