Jobs 1 to 8 of 8

Business Analyst - IVR / telephony

Edinburgh -
Hays IT - Uk Posting account
Experienced business analyst required for major financial institution for initial 6 month role based in Edinburgh. Will have strong IVR/ telephony experience working with suppliers to oversee configuration and management of telephony systems, call routing set up, CTI/ IVR functionality etc. Will be used to working on large scale projects...
Rate: £300.00 - £350.00 per day + Negotiable
Posted: 17 days ago

Avaya Contact Centre Specialist

North West -
Cognizant
Avaya Specialist - UK. The Customer Interaction Management (CIM) Practice offers Computer-Telephony Integration (CTI) solution implementations, maintenance, routing optimization, blended channel implementation and recording/WFM solutions across a whole array of industry-leading technologies from Cisco, Avaya, Genesys and several other widely adopted CTI/CIM products in the market in...
Posted: 4 days ago

QA Engineer

Kingston Upon Thames, Surrey -
Evolution Recruitment Solutions
Typically reports to a QA Team Lead... Escalate urgent issues to quality assurance management... Exposure quality assurance engineer with high technical aptitude. Solid understanding of SCRUM or other Agile methodology. Understands basic networking with exposureof LAN/WAN technology... Microsoft SQL, ODBC etc. Exposure using VMware or other virtualization technology. Testing...
Salary: 30,000 - 40,000
Posted: 2 days ago

Enterprise Account Manager - Telephony/Contact Centre solutions

London -
WBRS
My client is highly recognised as a leading Global software vendor within the customer interaction software space. They have an excellent opportunity for an Account Manager to join their UK team. The Account Manager plays a key part of the overall sales team supporting customers and is primarily responsible for...
Posted: 2 days ago

Project Manager - Customer Interaction Solutions - CTI/IVR

Midlands -
WBRS
Demonstrated experience in managing multichannel contact centre technology projects including some or all of the following technologies (voice, email, SMS, IVR, web chat, social or co-browsing); Good experience with Call Centre systems - (Genesys, Avaya, Cisco, NICE, Verint) including Voice platforms, call recording, PBX, ACD etc. Appropriate Project Management certifications (...
Posted: 2 days ago

Application Support Analyst

Hatfield, Hertfordshire -
JM
Keep your knowledge up to date in a fast moving and evolving cloud computing solutions, specifically SaaS... *Knowledge of Progress Database and Open Edge 10 solutions... *Knowledge of Web Solutions, Content Management Systems. *ITIL qualifications, awareness of programme and project management... Customer Contact Management, CCM, CRM, Customer Relationship Management, Call...
Salary: £35000 - £45000 per annum
Posted: 22 hours ago

Application Support Specialist

Hatfield, Hertfordshire -
JM
Keep your knowledge up to date in a fast moving and evolving cloud computing solutions, specifically SaaS... *Knowledge of Progress Database and Open Edge 10 solutions... *Knowledge of Web Solutions, Content Management Systems. *ITIL qualifications, awareness of programme and project management... Customer Contact Management, CCM, CRM, Customer Relationship Management, Call...
Salary: £45000 - £55000 per annum
Posted: 22 hours ago

VOIP / CTI Senior / Systems Engineer - Contract to Perm

Leicester, Leicestershire -
MAPP Ltd - IT & Business Management Recruitment Specialists
Key Skills: Windows 2003/2008/2012 Server. Microsoft clustering technologies... Assist in delivery and support of communications using both traditional telephony technology and VOIP/ CTI products. Working on both a physical and virtualised server platform, carry out proactive monitoring, incident management and resolution, change management, problem management, request management, disaster...
Rate: Up to £40,000 per annum Contract to Perm - Cont £Quote - Perm Upto £40
Posted: Yesterday