PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder more »
PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. * Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). * Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. * Effective communication, collaboration, and stakeholder more »
PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder more »
PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder more »
Cloud, Service Cloud, App Cloud, Field Service Lightning, Marketing Cloud, Heroku, CPQ· Experience of sourcing AppExchange partner solutions to meet solution requirements, for example: CTI, IVR, Payment, Knowledge Management, Social Analytics, E-Signatures, Data Validation and Cleansing.· Detailed understanding of Salesforce governor limits, and how to work within them when more »
