Director, TechOps - Service Delivery
Hart, Yorkshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Elanco Tiergesundheit AG
as patch upgrades, service deployments to sites, and infrastructure enhancements across global regions. Guide the strategic planning, prioritization, and execution of the infrastructure operations portfolio, ensuring effective resource allocation, capacity management, and the proactive mitigation of risks, assumptions, issues, and dependencies across the team. Build and nurture strong, collaborative relationships with senior IT and Business leaders, representing Infrastructure … Operations Service Delivery in senior management forums and cross-functional leadership meetings. Develop and execute comprehensive communication strategies, providing clear, concise, and impactful updates on service delivery performance and strategic roadmaps to senior leadership and key stakeholders. Establish and enforce robust governance frameworks for strategic external partners, governing their project performance (e.g., KPIs, SLAs) to ensure expected service delivery … and Lead, mentor, coach, and develop a high-performing team of Service Delivery Managers, managing resourcing and capacity across the team, and fostering a culture of accountability, continuous learning, and operational excellence. Ensure security, privacy, and quality practices are embedded in everything we do, continuously seeking opportunities to simplify and improve operational processes. What You Need to Succeed (minimum More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: