Service Delivery Manager - Active SC Clearance Holder Only
- Hiring Organisation
- ARM
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Contract
senior escalation point for material service issues and critical incidents, working within agreed governance, security and approval guardrails. Own demand forecasting, capacity planning and service scaling, ensuring the operating model expands in line with user growth, new locations, services, suppliers and security domains. Ensure demand, capacity … acceptance requirements are achieved before service responsibility transfers. Oversee delivery of ITIL-aligned service management practices including Incident, Major Incident, Problem, Change, Knowledge, Capacity, Availability, Service Level Management and Continual Improvement. Maintain the single operational view across teams, client teams and third-party suppliers, ensuring dependencies, risks, actions ...