Infrastructure Engineer
- Hiring Organisation
- Thales
- Location
- Stockport, Cheshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
service. Monitor Service Now Dashboards and maintain call queues at acceptable level adhering to IS charter for call resolution Follow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement. Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change … priorities Resource and prioritise run and project work Satisfying service requests and responding to users directly and informing internal business leads Raising production system change requests and review changes. Generating reports to senior managers and providing KPI reports. Attend training and seminars extending technical skills Updating system documentation. Proactively ...