1 Change Management Jobs in Stoke-on-Trent

TRENT Up to £65,000 Location: Stoke on Trent 5 days a week onsite Role Overview: Seeking a Service Support Manager to oversee Incident, Change, Problem Management, and Service Desk Support in Stoke on Trent. Responsibilities: Incident, Change, and Problem Management: Lead the response to IT … service incidents, ensuring rapid restoration of services. Oversee the change management process to ensure controlled implementation of changes. Identify and manage the root causes of incidents to prevent future occurrences. Service Desk Support: Provide leadership and guidance to the Service Desk team to ensure high-level customer service … and effective resolution of user issues. Configuration Management: Maintain accurate records of the IT infrastructure and service configurations, collaborating with the IT Asset Management team for asset life cycle management. Service Transition: Support the seamless transition of new services into operational use, contributing to planning, execution, and monitoring more »