TDD, BDD, Performance/Load testing etc. DevOps experience - CI/CD, Test Automation, Containerization - tools and processes Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. In-depth, hands-on experience in developing web/mobile applications or platform with either Java/ more »
TDD, BDD, Performance/Load testing etc. " DevOps experience - CI/CD, Test Automation, Containerization - tools and processes " Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. " In-depth, hands-on experience in developing web/mobile applications or platform with either Java/ more »
TDD, BDD, Performance/Load testing etc. DevOps experience - CI/CD, Test Automation, Containerization - tools and processes Should be conversant with emerging technologies - chatbots, voice/conversational interfaces, RPA, Machine Learning, etc. In-depth, hands-on experience in developing web/mobile applications or platform with either Java/ more »
or equivalent. Experience with Agile or DevOps methodologies for software development and deployment. Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement. Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements. All profiles will be reviewed more »
Career progression Drop me a message or hit apply and I'll give you a call. IVR, Virtual Assistant, Conversational AI, Intelligent Virtual Agent, Chatbot, Natural Language Processing, Self-Service Automation, Digital Voice Assistant, Automated Customer Service, Speech-Enabled Self-Service, Automated Call Routing, Voicebot, Intelligent Assistant, Voice Recognition System more »
and implement innovative AI technologies and frameworks. Develop AI-driven features for real-time compliance monitoring, risk analysis, and regulatory insights. Optimize Dara's chatbot for accurate and efficient understanding of complex compliance queries. Stay updated with the latest advancements in AI, NLP, and machine learning for continuous innovation. Qualifications more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
and LLMs (https://biocypher.github.io/biochatter). Investigating and implementing open source LLMs/conversational AI agents for use in web applications (chatbot) and therapeutic hypothesis generation. Accessing bespoke knowledge graphs across OT data for specific use cases and assisting in the integration into the Open Targets Platform more »
significant financial investment, been accredited by the NHS, and praised by the media including BBC and Sky News. Responsibilities Design, research, and develop conversational chatbots and NLP Pipelines Drive R&D efforts to incorporate the latest advancements and trends in AI and NLP Collaborate closely with clinical team to ensure more »
redesigning large and/or complex operating models or applying digital technology and automation using the most modern technologies (RPA, IPA, ML, AI, GenAI, chatbot) provided by the leading platform providers The ability to perform strong business case creation and discussions with key decision makers, define or review their operational more »
reviews, Customer Journey mapping and assists in the management of our external European Contact Centre sites. Main tasks 1. Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. 2. Conduct analysis of previous Chat Bot data to highlight areas for improvement. 3. Work with more »
AI-enabled software, our products power some of the largest and most demanding customers in the world in fields such as autonomous driving, AI chatbots, healthcare, financial services, manufacturing, energy, government, public sector, and research institutions, as well as generative AI and data analytics applications. Job Description: We are seeking more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
s customers and couriers, with the ability to represent their needs in product design. Experience working with innovative technologies; these might include robots, AI chatbots, voice assistants, routing software, and computer vision. Ability to storyboard, film, and potentially act in promotional videos for internal and professional social media use. A more »
Employment Type: Permanent, Part Time, Work From Home
flows, External Services and Apex calls. Strong working experience with KCS (Knowledge-Centered Service) Strong experience with integrations of Onmi Chanel, Live Chat and ChatBot ITSM, Service Management experience Must be a Solutionist. Provide solutions and improvement ideas. Take requirements from the business, understand and make recommendations Follow clear processes more »
Sphere Digital Recruitment | Best Small Company 2022
ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the department Ticketing, AI chatbots, knowledge base for FAQs etc Establishing policies, procedures & processes Implementing industry standard KPIs of which to measure success Setting customer satisfaction targets and working with more »
Sphere Digital Recruitment | Best Small Company 2022
ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the department Ticketing, AI chatbots, knowledge base for FAQs etc Establishing policies, procedures & processes Implementing industry standard KPIs of which to measure success Setting customer satisfaction targets and working with more »
Consultant level experience across Service Cloud Working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology) Strong experience with Onmi Chanel, Live Chat and ChatBot Must have Salesforce Lightning experience ITSM Service Management experience Must be a Solutionist. Provide solutions and improvement ideas. Take requirements from the business, understand and more »
individual will play a key role in ensuring the smooth operation of IT systems. Key Responsibilities: Respond to incoming requests and report issues via chatbot, telephone, or ticketing system. Efficiently escalate issues to the 3rd Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. more »
of HR Tech platforms. You’ll collaborate with cross-functional teams, drive innovation, and leverage GenAI to enhance core HR platform including features like chatbot, job creation engine, workflow automation and co-pilot technology for recruitment. Responsibilities: GenAI Strategy and Roadmap: Develop a clear vision for GenAI adoption in HR. … value. Oversee the development and deployment of GenAI models. Ensure seamless integration with existing HR tools and platforms. HR Service Enhancement: Implement GenAI-powered chatbots for customer-facing interactions. Optimize HR platform service delivery by automating routine queries and tasks. Enhance employee experience through personalized, AI-driven interactions. Recruitment Transformation more »
At Deskpro, we make helpdesk software and we have customers of all shapes and sizes from across the globe, including Vodafone, Microsoft, NHS, and Panasonic. Deskpro is a large product with a large variety of features and modules, from email more »
to develop end-to-end solutions. Their recent projects showcase the caliber of innovation they pursue, from fine-tuned RAG models, for client-facing Chatbots to hybrid forecasting systems capturing advertising trends with unprecedented accuracy. Join them in crafting personalized content recommendations and revolutionising user experiences in real-time. Key … Desirable: Some areas of interest that our client would ideally likely to see experience of: NLP. Personalisation. customer based models - churn/lifetime value. Chatbots/LLMs. Degree in a quantitative field is advantageous but not essential. more »
offer to join a forward-thinking health-tech start-up as a Conversation Designer. You would own the design and maintenance of a conversational chatbot which supports women through healthcare challenges, including breastfeeding, pregnancy, fertility, and menopause. Since starting up 3 years ago their journey so far has been one … design, ensuring that conversations resonate with target audiences. Collaborate with both technical and clinical teams. Requirements Hands-on experience designing conversational interfaces such as chatbots, voice assistants or virtual agents. Knowledge of NLP concepts such as sentiment analysis, and intent recognition. Experience working in agile development environments Familiarity with virtual more »
Conversation Designer who will own the design, development, training, and maintenance of their conversational chatbot. Essential skills 2+ years experience in designing conversations for chatbots, voice assistants, virtual agents or other conversational interfaces Experience with NLP concepts, including intent recognition, entity extraction, sentiment analysis and language understanding models Experience with … virtual agent platforms used for chatbot conversation design (IBM Watson, DialogFlow or similar) Strong writing and scripting skills to create engage and natural sounding dialogues Desirable Degree in Human-Computer interaction, interaction design, cognitive science, linguistics, computer science or related fields Programming experience, preferably in Python Experience using Gemini, GPT more »
Winnersh, England, United Kingdom Hybrid / WFH Options
Sage
about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. The successful candidate will play … a pivotal role in driving the evolution of our chatbot capabilities and ensuring seamless integration into our technology stack. What’s in it for you? This role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our … customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current chatbot (new platform features and transactional in-product capabilities) Work with development team to ensure features are delivered as expected, with high quality and in line more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
Sage
about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. The successful candidate will play … a pivotal role in driving the evolution of our chatbot capabilities and ensuring seamless integration into our technology stack. What’s in it for you? This role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our … customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current chatbot (new platform features and transactional in-product capabilities) Work with development team to ensure features are delivered as expected, with high quality and in line more »
in their journey where they're expanding their product offering. Your role will be to design, develop, train, and maintain their award-winning conversational chatbot platform. You'll take ownership of designing conversational structures, dialogues, and flows and liaise with ML Engineers to train and optimise language understanding models based … who are technically astute but are also compassionate, and empathetic and want to use their skills for something meaningful. The mission is to develop chatbots to have an emotional support element and understand the past histories and struggles of each user, so sentiment AI knowledge would be a real bonus. … Requirements: Min 2 years experience in designing conversations for chatbots, voice assistants, virtual agents. Understanding of NLP concepts, including intent recognition, entity extraction and sentiment analysis. Strong writing and scripting skills t Experience with virtual agent platforms such as IBM Watson, DialogFlow or similar. On Offer: Salary- Up to more »