Corsham, Wiltshire, South West
LA International Computer Consultants Ltd
Management & Reporting as initial priorities. * Work closely with others to provide governance, transparency, and accountability on tracking & reporting on service maturity (CSI model). *
Working alongside the Service Manager to perform regular health checks of the IT services by seeking opinions/perceptions of the key stakeholders. * Review, analyse … Proactively review process documentation and suggest improvements to current documentation. * Demonstrate a proficient and continually advancing level of IT literacy. * Attention to detail and
collaborative working. Skills and Experience: * Experience of
working in a mature ITIL compliant environment. * Detailed understanding of IT Service Management, both within the development … life cycle and in service delivery. * Service improvement planning strategies. * Good virtual team management experience. * Previous operational experience. *
Working knowledge of Remedy is desirable especially relevant to reporting. * In depth reporting experience via industry standard toolsets (examples - Excel, PowerPoint, PowerBI). * Good understanding of IT infrastructure environment(s).
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